Privacy policy

Privacy Policy

This policy explains how Paws & Palm ("we", "us"), based in Pune, Maharashtra, India, collects and uses your information when you visit pawsandpalm.com or place an order.

What we collect

Order details: name, email, phone number, shipping and billing address, and the products you order.
Personalization content: photos you upload and names or text you enter for your product.
Payment: payments are processed by our payment providers. We do not store your full card or bank details.
Browsing data: device, browser and pages visited, collected through cookies and Shopify's analytics.

How we use it

to make, ship and support your order, including sending your proof on WhatsApp
to send order and delivery updates
to send newsletters, only if you subscribe (you can unsubscribe at any time)
to improve our website and prevent fraud

Your photos

Photos you upload are used only to create your order. We do not use them in our marketing without your written permission.

Sharing

We share information only with the services needed to run our store and fulfil your order: Shopify (our store platform), payment providers, our production partners, and courier companies. We do not sell your personal information.