Refund policy
Refund & Return Policy
Every Paws & Palm product is made to order, and most are personalized with your photo, name or chosen design. Because of this, we are not able to accept returns or exchanges for change of mind, incorrect size selection, or spelling entered by the customer.
Proof approval
For personalized products we send a proof on WhatsApp for your approval before production. Please check the photo crop, art style, name spelling, size and options carefully. Production starts only after you approve the proof, and approved details cannot be changed afterwards.
Damaged, misprinted or incorrect items
If your order arrives damaged, misprinted, or different from the proof you approved, please email info.pawsandpalm@gmail.com within 7 days of delivery with:
- your order number
- clear photos of the product and the issue
- a photo of the outer packaging, if the item was damaged in transit
Once we confirm the issue, we will offer a free replacement or a full refund to your original payment method. Refunds are processed within 7 working days of approval; your bank may take a few more days to show the credit.
Cancellations
You can cancel an order for a full refund until you approve your proof. After proof approval, production begins and the order can no longer be cancelled.
Contact
Paws & Palm, Pune, Maharashtra, India
Email: info.pawsandpalm@gmail.com